On 7 October at the Grand Connaught Rooms in London Covent Garden, the ERT Awards brought together retailers and suppliers to recognize excellence across the electrical retail industry, and Hoover Candy UK got the Best Supplier Customer Service Award.

According to Jack Cheeseman, editor of ERT magazine, there were a record number of entries this year. “Winning one of the prestigious ERT awards is a huge achievement and, in this highly competitive arena, a real chance to separate your company from your competitors and shout about everything that you do in order to attract new business opportunities”, said Jack.

Andy Lane, Service Director of Hoover Candy said that “It is a great honor to have been announced Winner of the prestigious award for Best Supplier Customer Service at the ERT awards in London. As a company we recognize the great responsibility we have as a supplier to deliver the very best in Aftersales Operation Excellence. At Hoover Candy we are evolving our DNA so we are best prepared to take on the advancements of technologies and connect products supporting the Independent Electrical Retailers into the future. Congratulation to the Service Team on a great achievement!”

As the high-end brand of Candy, Hoover has always focused on providing high-quality and high-efficiency services. This time, the success of Hoover Candy is closely related to the service integration of Haier UK and Hoover Candy, through which both sides have shared the service experience, and built a simplified service system, which is beneficial to users and consumers.

Under the guidance of Rendanheyi Model, Haier Europe will continue to enhance the service to win more European users.

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