After Haier Service topped AMAZON.IN Brand Installation Service Ratings with 4.3 points, Flipkart, India's second largest platform provider awarded Haier India with the Seamless Execution Award for the excellent installation service support in major home appliances, especially the professional and timely service provided during the shopping festivals Big Billion Day and Diwali, when the orders are doubled compare to normal seasons.
Big billion day is the Indian equivalent of the 11.11 in China, right before the Indian traditional festival Diwali. Diwali is also a traditional shopping season in India. These two contiguous shopping seasons is a great challenge for logistics, installation service, and is the touchstone of a brand's service delivery ability. Sanjay, a user in new Delhi, bought a Haier washing machine during the promotion time, after product delivery, Haier engineer visited within 2 hours and completed the installation. After this delightful surprise Sanjay told the engineer that this is the fastest installation Service he ever experienced.
Haier India has established an evaluation and incentive system involving more than 3000 service engineers across India. Whenever user calls, the nearest service engineer will receive the order. Users’ words of mouth are reflection of Haier’s warm interaction with users and the endeavor to build best experience to achieve lifelong users.