On January 6, 2020, Haier Pakistan AC Refined & Free Installation Conference was held in Lahore，attended by 22 trading companies and 80 core installation service providers from all regions in Pakistan.
Performance of AC installation in 2019 was reviewed. Our 1-day completion rate of AC installation in 2019 is 96%, and the customer satisfaction rate is 99%, successfully fulfilled our commitment to provide users with professional and rapid AC installation. Besides, Haier’s standards and policies of AC installation, and all-round support for installation service providers in 2020 were shared. Our goal is to provide users with perfect AC installation services. 1200 + professional service engineers will be authorized before February, so as to achieve zero complaint in AC installation and zero waiting for users.
Mr. Javed Afridi, Chief of HNR, attended the meeting and presented awards for the excellent AC installation service providers in 2019, he said, AC products out of factory is just part of the process, only with professional installation that our products can 100% satisfy the users.
Feng Xianfa, Manager of Haier Pakistan After-Sales Service, said that “The 7-star and 210 services of Haier Pakistan After-Sales have been widely recognized by Pakistani users, leading the home appliance service in Pakistan. In 2020, Haier Pakistan After-Sales Service is upgrading from professional service to active service. Professional free installation is one of the differentiation services that Haier offers. Our goal is to lead the service standards in home appliances in Pakistan continuously.
Mr. Noman from Karachi said in Chinese that “I’ve been working with Haier for many years. I like Chinese companies, especially Haier. I believe that we can cooperate to do something that no one has ever done. I am looking forward to the future with Haier.”
Haier, as the first company providing refined & free installation for local users, is expected to provide 350,000 users with professional and free AC installation services in 2020. Keep changing and continuous leading will be the constant theme of Haier Pakistan After-Sales Service.